Deluded or excluded: deciding who’s a good mediator

In a saturated market, many believe they possess the training, background, analytical capabilities and interpersonal skills to be a best-of-breed mediator. But they’re not.

Are these individuals deluded or simply excluded? If the latter, then who makes this market, and on what basis?

One route into this question is via another, arguably more esoteric but equally unregulated profession: that of the professional artist. As befits a $45bn market, the artworld has some rather better thought-through answers to the related but more challenging question of “who decides what is good art?”

Source: JAMS ADR